Hi, What is the exact error message did you receive? Method 1: Step 01: I would suggest you follow the below link to run windows media player troubleshooting. Open the Windows Media Player Settings troubleshooter Step 02: You may need to rebuild the Windows Media player library database.
Here is how: To resolve this problem, clear the Windows Media Player database. To do this, follow these steps: a.
Windows Media Player 10 is the all-in-one media player that provides the best experience for discovering. Play music and video in more formats and stream it to more places with Windows Media Player 12. I cannot locate download for Windows Media Player 12 on the Microsoft website at any of the download places. I need to reload this program.
Exit Windows Media Player. Click Start, click Run, type%LOCALAPPDATA% Microsoft Media Player, and then click OK.
Select all the files in the folder, and then click Delete on the File menu. Note: You do not have to delete the folders that are in this folder. Restart Windows Media Player. Note: Windows Media Player automatically rebuilds the database. Here is the procedure below to uninstall and re-install the Windows Media Player. Method 2: Uninstalling and Reinstalling the Windows Media Player: Step 1.
Uninstalling the Windows Media Player: a. Go to Start and in the search type 'Turn Windows features On or Off'. Click on 'Turn Windows features On or Off'. Browse to the Media Features and uncheck the mark in front of Windows Media Player. Restart the computer Step 2.
Reinstalling the Windows Media Player: a. Go to Start and in the search type 'Turn Windows features On or Off'. Click on 'Turn Windows features on or off'.
Browse to the Media Features and place a check mark in front of Windows Media Player. Restart the Computer. Thank you for your time. I've already tried the method 2 but it didn't work.